Tuesday September 26th 2017
Mulvaney's B&L
1215 19th St Sacramento
Sacramento, CA 95811

Real-time transaction visibility builds you a more dynamic CMDB. Learn how a combination of ServiceNow and AppDynamics integrate to make user-impacting events can appear in your ServiceNow dashboards, identifying and resolving problems faster. Make ITSM and Event Management processes application aware in real time. A conversation on creating digital experiences that differentiate and drive business impact.

RSVP

Automatically Feed AppDynamics Map IQ Into ServiceNow Business Services
Using A Simple To Use Web GUI, Configure The Integration To Synchronize The AppDynamics Map IQ And Business Transactions Into ServiceNow As Business Services And Models.

Link AppDynamics To The CMDB
Using A Simple To Use Web GUI, Configure The Integration To Synchronize The AppDynamics Map IQ And Business Transactions Into ServiceNow As Business Services And Models.

Create Events In The Event Management Module, Link Application Data To ITSM Incident, Problem, And Change

  • Triage Faster With ServiceNow Event Management By Associating Events From Multiple Monitoring Tools Back To The Application Context.
  • Correlate Events Within ServiceNow With Other Event Sources Such As Monitoring Tools.
  • Provide Better Root Cause Across Incident, Problem, And Change Processes And Workflows.

Agenda
11:00 AM
Guests Arrive
11:15 AM
ServiceNow / AppDynamics Introductions and Technology Review
12:00 PM
Working Lunch and ServiceNow / AppDynamics Joint Technology Discussion
1:00 PM
Event Concludes