An RFP for the State Hearings Appeals Case Management System (ACMS) is set to be released Monday, Dec. 7, state CIO Carlos Ramos told the vendor community this week.
The $12.3 million project within the Department of Social Services will “create a single case management database to combine intake, scheduling and reporting functionalities into a single workflow.” The work will consolidate the existing four-decade-old mainframe database housed at the Office of Technology Services, and more than 20 ad-hoc applications.
California statute provides dissatisfied applicants or recipients of public social services the right to request a state hearing in order to pursue a formal decision.
ACMS is a public-facing system including a web portal for log-in. It will combine intake, scheduling and reporting functions into a single workflow. ACMS that will replace the current State Hearings System built in the 1970s. “The modernization of Appeals Case Management System programming code will allow for updates to the case identification parameters allowing for increased tracking and reporting functionalities,” the project’s feasibility study approved
With Covered California and federal health-care in place, the Department of Social Services and its State Hearings Division projected thousands more people each year would file hearings.
“The ACMS is intended to ultimately be the business solution that can be leveraged by other California agencies for appeals case management,” the Office of Systems Integration website says.
Given the overlap with federal and county programs, the bid proposal for ACMS was submitted to the U.S. Center for Medicare and Medicaid Services for approval.
“This one will probably be a little bit more of a traditional procurement approach,” Ramos said about ACMS at the State of Technology Industry Forum on Dec. 1 in Sacramento.
The contract award is expected to occur in mid-2016.
