The California Department of Justice is seeking a contractor to replace the Public Inquiry Unit's complaint system.
Cal DOJ wants a contractor to design, implement and configure a Software-as-a-Service solution providing "a new, streamlined complaint system that has a separate landing page and that provides a complete end to end solution for receiving, tracking, storing, managing and responding to public inquiries."
The current system relies upon submissions sent through online forms, and each complaint is uploaded into the Correspondence Storage, Tracking and Response (C-STAR) system that has been used for a decade.
The Public Inquiry Unit receives hundreds of web-based complaints, telephone calls and letters every day, Cal DOJ says.
"The PIU assists in answering questions on a wide variety of issues ranging from consumer fraud to public safety and serves as a centralized office for consumer complaints and requests for information," Cal DOJ says.
Cal DOJ released a Request for Quotation for this project on May 24. RFQ submissions are due June 8.
For more information about this opportunity, search "RFQ 15-212 PIU Complaint System Redesign" or Event ID 0820-0000001854 on the state's procurement website.
