Technical support is needed for SDI Online (SDIO), California Unemployment Benefits System (CUBS) and UI Online (UIO), according to an Invitation for Bid publicly released on March 27.
For the past few years the EDD has tried to move some of these systems entirely under the responsibility of state staff through a knowledge transfer program, but that hasn’t been attainable.
“This transition has not been successful due to the inability to acquire skilled technical staff through the state hiring process. In addition, the training and learning curve involved to prepare existing staff to learn to maintain the new system has garnered poor results,” EDD said about the SDI Online system in particular.
Going forward, EDDs says it plans to transition about 65 percent of total responsibility for M&O to state staff; the rest will be done through staff augmentation and procurement. The contract period will be anywhere from five to nine years.
Here are the key action dates for the procurement.
And here’s a basic framework for the M&O.
As the M&O continues, EDD could be looking at moving forward with a major project that aims to modernize the state's legacy benefit systems, as Techwire reported in January. In order to solve these problems, the department has proposed replacing the individual applications with a single, integrated system and will be exploring commercial-off-the-shelf solutions as part of the initiative.
