The city of Riverside is focused on the customer experience, whether that is using a four-button system or harnessing data.
At the California Technology Forum, Riverside CIO Lea Deesing discusses with Steve Towns of e.Republic how harnessing the cloud and the Internet of Things can further improve the customer experience.
In this second part of her interview, she also explains the sensitive data protection system the city has been using to reduce risk.
See the first part here.
