The CDSS proposes an Appeals Case Management System (ACMS) that will create a single case management database to combine intake, scheduling and reporting functionalities into a single workflow. The consolidation of the mainframe database and 22 ad-hoc applications will streamline the currently manual case data transfer process as well as reduce the level of errors caused by the manual processes. The modernization of programming code will allow for updates to the case identification parameters providing increased tracking and reporting functionalities. Updating of the coding will also allow SHD to meet HIPAA and Language requirements. The ACMS will have a public portal that allows the public to request a new hearing or check the status of an existing hearing on- line. The ACMS will not only be a solution to the needs of CDSS SHD, but can be a solution for agencies statewide. The design of the ACMS will be in a manner in which the system can be configured to meet changing business requirements allowing the system to be leveraged by other agencies.

Project Details

Agency / State Entity
Social Services, Department of
Total Cost
$18,843,759
Last Approved Start Date
07/01/2014
Last Approved Finish Date
09/30/2018
Criticality Rating
High
IPOR Reporting Period Overall IPOR Rating
08/01/2017 - 08/31/2017
Green icon Green