Emerging Technologies Make Their Mark On Public Service

Among the foremost missions of government is to improve the delivery of public services and meet the rising expectations of citizens.

Our research, based on a survey of global public service technology leaders, reveals that intelligent technologies are already playing a pivotal role in helping agencies achieve this mission—and expectations of future gains are high.

But our respondents are also pragmatic: Technology is only one part of a wider program of profound change where leadership, adaptability and skills will also play their part.

The time for experimentation, adoption and exploitation of intelligent technologies has begun.

TOP 3 BARRIERS TO IMPLEMENTATION OF INTELLIGENT TECHNOLOGIES

1. Legacy Systems
2. Lack of leadership support or understanding of potential
3. Lack of internal skills or ability to hire

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