Business today consume IT at several speeds all at once. Innovation and digital disruption require quick response, legacy systems call for deliberate care and shifting operating models need a pace of change somewhere in between.
Leading commercial organizations are delivering exceptional customer experiences. These digitally enabled, personalized experiences are improving service quality, driving down delivery cost and strengthening customer engagement and satisfaction. And, increasingly, people are looking for the same kinds of personalized experiences when they interact with government.
Among the foremost missions of government is to improve the delivery of public services and meet the rising expectations of citizens.
Our research, based on a survey of global public service technology leaders, reveals that intelligent technologies are already playing a pivotal role in helping agencies achieve this mission—and expectations of future gains are high.
From Apple to Uber, digital darlings are disrupting their industries with platforms. These data-powered business models rely on others outside the company to create value for the business. It’s one of the most profound disruptive changes in the global macroeconomic environment since the Industrial Revolution—and it’s coming to a government near you.
Health and human services is shifting to a coordinated health and social care system that addresses the behavioral and social determinants of health and well-being. Consider this: Accenture Citizen Pulse Survey results reveal that 63 percent of U.S. citizens think their family’s needs would be better met if publicly funded health-care and human services programs were more coordinated.
Rather than a comprehensive digital rollout, Disney had previously released piecemeal streaming and rewards solutions with little success.
Until they called Fjord.
We worked with Disney to create a seamless experience that would allow its users to redeem digital copies, purchase titles, earn rewards and stream films across multiple devices simultaneously. We also synced titles previously purchased with iTunes, Amazon and VUDU into a single app for a seamless, digital Disney movie experience.
Most businesses have a strategy for adopting cloud services, but struggle during the actual migration because they don't have a clear roadmap. Based on our experience helping companies migrate to the cloud, Accenture’s Brian Sullivan shares six best practices that could benefit any organization.
In a digital world, challenges and opportunities emerge rapidly. Historically, governments have viewed their IT function as a cost center with little connection to the “business” of public service delivery. These days, IT is at the heart of how state and local governments are meeting citizens’ expectations and delivering public value.
Health and human services organizations are in the business of providing social and wellness services to people in need. But how can services for people be truly effective if they are not designed together with people?