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Nuance

Nuance is reinventing the relationship between agencies and citizens through engagement solutions powered by artificial intelligence. We aim to be the global leader in intelligent self- and assisted-service solutions. These solutions are differentiated by speech, biometric authentication, virtual assistant, web chat and cognitive technologies; and enable cross-channel customer service for IVR, mobile and web, Inbound and Outbound; and magnified by the design and development skill of a global professional services team.

Posted By Nuance

Mar 15

How NYC311 Transformed the Citizen Experience

Learn how NYC was able to provide faster, more efficient call routing from a single point of access.
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