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With the innovation of the Customer 360 for Government, Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today's constituent and more effectively deliver on their mission. Salesforce's FedRAMP-authorized Government Cloud - the world's #1 enterprise cloud, built for government - gives stakeholders the tools they need to connect data, process, and people while also reducing the risk, cost, and complexity of traditional IT.

Listen to more people, gather deeper insight, and personalize outreach efforts. Harness the power of the community to integrate collaboration across subject matter experts and take action based on real-time data specific to a case or inquiry. Manage relationships with customers, employees, and partners in an automated environment. Gather more data from each of these efforts, transforming the way teams analyze information and determine next steps. Bring this all to life in custom apps that reduce the risk, cost, and complexity of traditional IT.

With thousands of customer stories and an ecosystem that includes over 2.5 million developers as well as hundreds of certified partners, Salesforce demonstrates how trusted, agile, proven Cloud applications on a user-friendly development platform deliver better government services and empower modern missions.

CMAS contract: 3-12-70-2247E
MSA terms: http://www.salesforce.com/assets/pdf/misc/salesforce_MSA.pdf

Jeff Vargas
Senior Account Executive - Salesforce
916-208-0817
jeffrey.vargas@salesforce.com

Learn practical tips to improve CX from government experts.
After it launched an integrated eligibility system, the Washington D.C. Department of Health Care Finance (DHCF) built myDCAS, a centralized caseworker portal and knowledge access system, to provide employees the information they need to help answer constituent eligibility questions and process applications within a single system. Built on the Salesforce Service Cloud, myDCAS is a tool to give caseworkers a more advanced support system, more accurate information and access to continuous training so they can provide fast, consistent support to the growing number of constituents in need of services. Download this case study to learn more.
“The Bank has a broad mission, and thus it can be tough to fully understand all of the things we do throughout the Latin American and Caribbean region,” said Federico Basañes, Knowledge, Innovation, and Communication Sector Manager at the Inter-American Development Bank (IDB), “but when you take a minute to really look at how and why we do what we do, you see the real benefit and real impact we bring to so many communities.”
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