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In 2015, Whyline was founded to help companies manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Built with hyper-automation and cloud computing, Whyline’s clients’ customers can see the live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf until they are to be seen. Governments benefit from Whyline’s fully integrated queue management software to better prepare for customer visits, speed up servicing times, align staffing with predictably higher and lower periods of congestion, and methodically smooth out foot traffic in a safe and secure manner.

Whyline’s solution has shown to be perfectly positioned to assist the public sector during the COVID crisis to reopen safely; and is equally well positioned to assist in in post-pandemic times as the virtualization of consumer behavior has quickly evolved to what has now become the ‘new normal’.

How Virtual Queuing and Appointment Setting Technologies can radically transform the Airport experience