Contact center masterclass: How to maximize agent ROI and reduce turnover
Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles — sound familiar? If so, you’re not alone.
Contact centers are struggling with an unprecedented talent shortage. Even well-staffed contact centers have an opportunity to drastically improve productivity and performance in the era of hybrid work.
To address these challenges, leading organizations need to combine innovative strategies with cutting-edge technology to hire, develop, and retain high-performing agents more effectively. Join us to explore steps your contact center can take to: Control costs by reducing agent turnover.
Improve CSAT with AI-driven performance insights and personalized coaching. Increase operational efficiency by optimizing agent utilization and boosting productivity. Build your business case for agent experience investments.
Plus, see a live demonstration of how cutting-edge software can help drive these outcomes with intuitive artificial intelligence and powerful automations. To provide a more personalized approach during the session, spaces are limited so reserve your seat today!