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Modernizing Your Service Delivery to Improve Constituent Outcomes

September 14, 2021 | 11:00 AM12:00 PM

Traditional service delivery in government has often focused more on processes than on people in need. Siloed programs, departments and IT systems have required vulnerable constituents to navigate unnecessary complexity and often participate in redundant processes to get access to services. At the same time, agencies have been stuck with monolithic or highly customized technology systems that have hindered innovation.

Technology today is changing the landscape of how government can create and host applications. DevOps and cloud technologies allow agencies to increase innovation at a lower total cost of ownership. The result is better outcomes across government programs, including health and human services, housing and justice.

Join Government Technology on September 14 at 11 a.m. Pacific/2 p.m. Eastern as we discuss how business and IT modernization can transform outcomes for your constituents. We’ll be joined by leaders from Sonoma County, California, who will share how they transformed their service delivery model to decrease homelessness and recidivism and increase employment and job training.

For over 100 years, IBM has been helping government leaders achieve these goals through our unique ability to convene leaders, to collaborate across boundaries and to meet tomorrow's challenges through relentless innovation.