Tuesday November 19th 2019
10:00am
Accenture Office
1610 R St, Suite 240
Sacramento, CA 95811

During this event you will experience:

  • Setting up a Call Center with simple IVR using AI/ML in less than 15 minutes
  • Working in the Call Center of the Future
  • Using Chatbots and Omni-channel (Mobile and PC interfaces)
  • And More!

Agenda:

  • Coffee service and light breakfast upon arrival
  • 10am – 11:15am Welcome/Introductions
  • 10:15am – 10:30am Accenture Point of View on Call Centers of the Future – The CX Maturity Model
  • 10:30am – 11am Applied Customer Engagement (ACE+) Powered by Amazon Connect
  • 11am – 1pm Call Center of the Future Demos & Workshops with working lunch
  • 1pm Adjourn

Registration is open to all public sector employees until Monday, November 18th at noon but seats are limited, so please register today to reserve your spot. Click Here to RSVP