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October 2018 ServiceNow Fundamentals Training Course at ENS-Inc.

October 16, 2018 | 11:30 AMOctober 18, 2018 | 7:30 PM

 

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Date: Tuesday, October 16th - Thursday, October 18th

Time: 8:30am - 4:30pm

Location: ENS-Inc. (2860 Gold Tailings Court, Rancho Cordova)

Cost: $1,900 (per person)

Register Now

 

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This course is designed for system administrators who are new to the ServiceNow ecosystem. During this 3-day interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Specifically, attendees will learn to:

 

·    Perform core configuration tasks
·    Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
·    Add users, groups and roles
·    Manage data with tables, the configuration management database (CMDB), import sets and update sets
·    Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
·    Create workflow activities and approvals
·    Configure alerts and notifications
·    View upgrade history and status
·    Control system access and data security
·    Create baseline performance metrics
·    Run reports, configure service level agreements (SLAs) and perform instance branding and customization
·    Integrate social IT elements and learn best practices
 

Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real-world example. Click here to view the entire course outline.

 

Who Should Attend

This course is designed for new ServiceNow System Administrators – 0-3 months into a new deployment.

 

Class Schedule

Tuesday, October 16th - Thursday, October 18th (8:30am – 4:30pm) (includes 1 hour lunch break)

 

Cost

$1,900 (Pricing is per individual student up to a maximum of 20 students. Payment will be collected once registration is confirmed via PO or CalCard payment with 4% processing fee. Must be paid within 15 days of registration.)

 

*This workshop requires attendees to provide their own laptop

 

REGISTER NOW

 

 

With key expertise in Virtualization, Cloud Integration, and Business Continuity/Disaster Recovery (BC/DR), ENS-Inc partners with clients to build vital and secure IT infrastructures that empower the mobility today's business requires.