Tuesday October 16th 2018
2860 Gold Tailings Court
Rancho Cordova, CA 95670
Date: Tuesday, October 16th - Thursday, October 18th
Time: 8:30am - 4:30pm
Location: ENS-Inc. (2860 Gold Tailings Court, Rancho Cordova)
Cost: $1,900 (per person)
This course is designed for system administrators who are new to the ServiceNow ecosystem. During this 3-day interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Specifically, attendees will learn to:
·    Perform core configuration tasks
·    Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
·    Add users, groups and roles
·    Manage data with tables, the configuration management database (CMDB), import sets and update sets
·    Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
·    Create workflow activities and approvals
·    Configure alerts and notifications
·    View upgrade history and status
·    Control system access and data security
·    Create baseline performance metrics
·    Run reports, configure service level agreements (SLAs) and perform instance branding and customization
·    Integrate social IT elements and learn best practices
Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real-world example. Click here to view the entire course outline.
Who Should Attend
This course is designed for new ServiceNow System Administrators – 0-3 months into a new deployment.
Class Schedule
Tuesday, October 16th - Thursday, October 18th (8:30am – 4:30pm) (includes 1 hour lunch break)
$1,900 (Pricing is per individual student up to a maximum of 20 students. Payment will be collected once registration is confirmed via PO or CalCard payment with 4% processing fee. Must be paid within 15 days of registration.)
*This workshop requires attendees to provide their own laptop