For years, investments in the voice channel have taken backseat to digital. But with the rise of IoT devices and AI-driven conversational experiences, organizations must rethink the role of voice in a world where people want to engage through channels and devices beyond the phone.
Join Nuance and guest Forrester Research on Thursday, May 24th as we explore:
1. Advancements in Artificial Intelligence (AI) fueling the development of conversational voice interactions including speech recognition, text-to-speech (TTS), natural language understanding (NLU) and biometrics
2. Strategies for delivering consistent voice experiences across IVR, virtual assistants and IoT devices
3. Building the business case and gaining buy-in for a reboot of voice at your organization