The requirements of the position, classified as in the “client services” area, include at least one year’s experience in an IT Manager I role or seven years’ experience “performing a variety of progressively responsible technical, analytical, supervisory, or managerial tasks in support of computer systems or services in one or more of the major six domains or a closely related or emerging information technology field,” according to the job description. “At least three years of experience shall include performance of highly specialized work in a lead capacity on highly complex or specialized information technology systems or services, or in a progressively responsible supervisory or managerial capacity over highly complex or specialized information technology systems or services.”
Applicants must also submit a Statement of Qualifications, which includes answering the following questions:
- Describe your experience in which you were involved in an IT initiative that you advanced from concept to operation. What were your challenges and how did you overcome them?
- Describe your experience in information technology operations management. What was the hardest decision you had to make and why?
- Describe your experience in teleworking as an employee and as a manager. What were your challenges as an employee and as a manager? How did you overcome them?
- What are your top priorities as an IT operations manager and how do you prioritize your work?
