The California Highway Patrol has begun to replace legacy systems, of which 911 is one. It is rolling out phone replacements in its 25 communication centers after being unable to access parts or support for the previous system.
The Golden Gate Division is the last to be upgraded and will see completion around summertime.
CHP recently updated the system to return hangup calls. It is also looking into an updated 911 routing system. This will include some Next-Gen 911 technology, which will include location information that will enable call routing.
Dan Baldree, head of business relationship management for Santa Clara County, said Next-Gen technology is a goal for the county. An RFP was released to create a computer-aided dispatch (CAD) and sheriff records management system. The current system collaborates with other city systems, such as San Jose and Palo Alto. The new CAD system would automate processes in routing and call time.
Nevada County is considering an upgrade to Next-Gen technology.
“There is no solid project plan or time table set yet,” Nevada County CIO Steve Monaghan wrote to Techwire.
The county is responsible for providing emergency services to 100,000 people, including three cities with a population just under 18,000.
Orange County upgraded its system in July 2017. It is looking toward implementing a text-to-911 system but doesn’t have a set timeline yet, according to Carrie Braun, the county’s public information officer.
