City Housing Department Seeks IT Service Vendors

The city of Los Angeles' Housing and Community Investment Department seeks responses from vendors, to update several of its IT systems over the next roughly three years, generally modernizing them and making processes more efficient.

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A key department at the state’s most populous city is seeking IT support from vendors.

In a Request for Proposals released Monday, the city of Los AngelesHousing and Community Investment Department (HCIDLA) is calling for responses from vendors to provide IT professional services for current and future projects in six online systems. Among the takeaways:

• The city needs a contractor and, potentially, subcontractors to develop a “2.0” version of its Code, Compliance and Rent Information System (CCRIS) with “new business and technology requirements” the current system doesn’t support — with the first development phase to be completed in the 2020 Fiscal Year, according to the RFP. Other functionalities include enhanced user interface and workflow, migrating mobile service to the cloud, and an interactive Web payment portal. Completion of three additional development phases will reach out to December 2023. Los Angeles also needs development on its Billings Information Management System (BIMS), including call center and point-of-sale integrations and an internal app upgrade; enhancement to its RENT System including a new eviction tracking system module; development of version 2.0 of its Housing Information Management System that will upgrade its tech platform; enhancement and support for its new Homeless Management Information System (HMIS) including case management, client record tracking and data collection on the provision of housing and services to the homeless; and, finally, implementation of a department-wide Document Management System to let staff fully automate creation, search and retrieval of documents and integration with all in-house apps.

• The RFP calls for contract staff to perform services across five distinct areas, including designing, developing, installing and supporting computer apps to enhance the efficiency and effectiveness of HCIDLA operations, noting that apps projects may be “existing and unexpected … due to new ordinances, court mandates or departmental needs.” It calls for design, development, implementation and maintenance of “workgroup and enterprise databases and data administration and management processes”; business and systems analyses to enable development of tech solutions to “departmental business and operational requirements”; design, development and installation of “more complex control software and network systems” and “business intelligence systems solutions.”

• Qualifications include having a business registration with the California Secretary of State’s Office and, if a corporation or LLC, being in good standing; not having been “debarred” by the city, state or federal government; and having at least five years “direct and/or related experience” in providing part or all of the services being sought.

• The RFP’s funding sources include Community Development Block Grant, the Rent Stabilization Trust and Code Enforcement Trust funds, and the Accessible Housing and Neighborhood Stabilization programs. Roughly $4 million is expected to be available for the IT professional services, once the Los Angeles City Council and Mayor Eric Garcetti approve.

A mandatory, webinar-only proposers’ conference is set for July 16, and proposals are due Aug. 31. The contract term will be one year and is expected to begin around July 1, 2021, with the option of two one-year extensions depending on funding, the contractor’s compliance and performance, and city approval. The RFP may result in more than one contract being issued.

Theo Douglas is Assistant Managing Editor of Techwire.