Culture Change, Not Tech, a Key Issue for State, Wilkening Says
Government shouldn't necessarily be like the private sector, but the latter does have much to teach it, the governor's senior adviser said.
State government’s biggest challenge as it confronts how to provide service and information, interact with customers and co-workers and do its job isn’t technology — it’s culture, according to a top tech official in Gov. Gavin Newsom's administration.
The issue is changing that culture, Michael Wilkening, special...