The manager will oversee a multifunctional team that’s responsible for the development, maintenance and support of numerous complex and critical custom and commercial off-the-shelf (COTS) applications. The position also includes the following responsibilities:
- Plan, coordinate, and direct complex technology efforts through subordinate state and contractor staff.
- Establish a customer service strategy and set the standards and tone to create and maintain a customer-focused team.
- Formulate and implement IT policies, plans, processes, and standards.
- Develop and manage an application inventory for the agency.
- Participate in the analysis and selection process for new IT solutions to meet identified business needs.
- Support the development, review, and approval of IT procurements for goods and services.
- Collaborate with peers in infrastructure, security, project management, and IT administration to complete work assignments, resolve issues, and mature the IT organization.
- Support and/or participate in IT governance processes.
- Assist in the preparation of Budget Change Concepts/Proposals, Project Approval Lifecycle (PAL) and oversight documents, and other documents for control agencies.
