“The City of San Leandro is committed to modernizing its website to improve online customer service, increase e-government site functionality and simplify content management and administration for City staff, while meeting high standards for design quality, mobile access, and visual appeal,” the RFP introduction states. “The key to an effective website is up-to-date content that meets users’ needs. A robust and powerful Content Management System (CMS) that is easy to use will enable City staff to quickly update content and serve the public.”
The city’s content management system (CMS) is used by all city departments to create and publish information, internally as well as to the public. The content is managed by the respective city departments, with support from the IT Division.
“The current CMS, hosted by Civica (which was acquired by Granicus), was implemented in 2011 and retrofitted for mobile-friendly design in 2015 and 2017,” the RFP notes.
The scope of the project is broad. As outlined in the RFP, here’s what the city needs:
• Enhanced digital services
• Enhanced communication tools
• Easy-to-use content management system
• User accounts and integration
• Site search
• Multilingual accessibility
• Content delivery network
• Chatbot for customer support
• Training
Bids are due to the city by 5 p.m. Sept 17. The city’s IT manager and chief technology officer is Tony Batalla. Other RFPs and items of interest to vendors are accessible on the city website.
