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LA County Clerk-Recorder's Office Reduces Hiring Time in Time for Elections

A county clerk and recorder’s office handles everything from election duties to property records. Los Angeles County’s clerk-recorder office is no different.

A county clerk-recorder’s office handles everything from election duties to property records. The Los Angeles County Registrar-Recorder/County Clerk’s Office is no different.

The office shares hiring lists with some of the county’s other departments, so while applicants wait to hear back from CC/RR, they may also receive a call from Health Services, Beaches and Harbors or Child Support if they were applying for such jobs as:

  • Accounting Systems Technician
  • Application Developer II
  • Information Technology Manager II
  • Senior Accounting Systems Technician
  • Staff Development Specialist
This meant that until now, applicants could receive a call from one department when they were already involved in the hiring process of another.

However, clerical-level applicants are now on a shared list that updates in real time on a hiring and onboarding tool known as NeoGov

“It was a holistic approach; it wasn’t just an incremental fixing individual component systems,” Registrar-Recorder/County Clerk Dean Logan said in an interview. “They really stepped back ... took a multidisciplinary, user-centric approach. All of the benefits from the central side parlay to the user departments.”

The county processes 260,000 job applications a year, and the office ramps up its hiring depending on election cycles, such as October’s special Assembly election, and other county needs.

Under the new plan, about one-third of the time is saved updating lists “that may have already been outdated,” Logan said.

“The list management element of this, which could have been easily left off because it was a separate add-on and required some development, but I would argue is really a key component to the success because it reduces the redundancy and the time lag that the departments prior to NeoGov experienced with the hiring process,” Logan said.

The department does its own hiring and onboarding and has been rolling out NeoGov to serve both needs. Temporary hires are coming on an average of five days sooner than before.

“When it comes to the hiring process, we realized that we have had a 15 percent increase in time efficiency,” office spokeswoman Brenda Duran wrote to Techwire. “We expect the same type of efficiency upon full implementation of NeoGov for our onboarding process.”

Los Angeles County government as a whole continues to work toward automating all HR functions.

Kayla Nick-Kearney was a staff writer for Techwire from March 2017 through January 2019.