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San Jose's IT Department Seeks Business Process Analyst

The nation’s 10th-largest city is expanding its IT capabilities under the direction of Chief Information Officer Rob Lloyd, and in the past year has hired a chief information security officer and an assistant chief information officer. These are among several IT positions the city has filled or plans to fill.

The city of San Jose is recruiting for a business process analyst for the Enterprise Productivity and Collaboration Team, a key role as the city works to digitize and automate most, if not all, of its manual or paper-based administrative functions.

The nation’s 10th-largest city is expanding its IT capabilities under the direction of Chief Information Officer Rob Lloyd, and in the past year has also hired a chief information security officer and an assistant chief information officer. It’s currently recruiting for other IT positions, including Enterprise Technology manager.

The business process analyst position entails functions and responsibilities including:

  • Develops deep expertise of the city’s internal and client-facing productivity, collaboration and business process automation technologies; and documents complex software functionality.
  • Understands the city’s business processes and business productivity goals across different product domains.
  • Participates in the product discovery phase by helping project managers and product managers gather, define and refine requirements through sessions with end-users, subject-matter experts and product owners.
Candidates should have two or more years of experience with gathering information system requirements, technical analysis and end-user training techniques. For more prerequisites and information about the position, visit the job posting by Assistant CIO Jerry Driessen. The annual salary range is $93,308 to $113,464.