The California Department of Motor Vehicles will hold DMV Vendor Day 2020 from 9-11 a.m. Wednesday – this time, due to the COVID-19 pandemic, in a virtual format via online webinar. This second annual event is a chance for the private sector to “learn firsthand about DMV’s modernization vision” and influence how it may deliver services going forward, the department said.
“Vendors will have an opportunity to propose solutions and a few of those will be selected to pitch new ideas to DMV executives on ways to successfully transform how the DMV conducts business in a changing environment,” the DMV said. Similar to last year’s event, held in mid-October, attendees will hear presentations from DMV Director Steve Gordon and Digital Transformation Officer Ajay Gupta, while the agency’s deputy directors will discuss areas for improvement.
Areas of opportunity include check-in optimization for “Store Front”; workforce scheduling optimization during furloughs and COVID-19 uncertainties; creating effective integration strategy for sharing driver information across multiple states, with the focus areas of resident privacy and large data set matching; managing and optimizing call center workloads; and yield management of drive test appointments.
DMV, once called out by Gov. Gavin Newsom for not accepting credit card payments at field offices, began changing that last year and now takes credit cards and mobile wallet payments at all offices. Though still in the midst of what it described as a “digital update” involving the transformation of many systems and processes, the agency has also debuted a redesigned, responsive website; simplified account creation and authentication; implemented machine vision and machine learning to support federally mandated Real ID; and activated its new Virtual Field Office as the pandemic took hold.
More than 350 people representing more than 200 vendors attended DMV Vendor Day 2019, which yielded more than 200 ideas and potential solutions to four major problem statements, according to Anita Gore, DMV’s deputy director of communications. Ten teams were ultimately invited to present proposals, Gore told Techwire in an email. Items adopted or under development based on those proposals include automated proctored knowledge tests, a mobile technician, the virtual field office, a service adviser, self-service terminal tablets, and unlocking legacy data to build micro-service architecture.
