Silicon Valley City Recruiting for Business Process Analyst

The city of San Jose’s Information Technology Department is recruiting for a business process analyst (senior systems applications programmer) to work on the Enterprise Business Solutions Team.

“This position will play an important role in enabling digital transformation and automation of most, if not all, of the city’s administrative processes, which are currently manual and paper-based,” the job posting says.

The responsibilities include:

• Developing deep expertise of the city’s internal and client-facing productivity, collaboration, and business process automation technologies and documenting complex software functionality.
• Assessing the business impact of technology changes and navigating those impacts with business leaders and technology team members.
• Participating in product discovery phase by helping product and project managers gather, define, and refine requirements through sessions with end users, subject matter experts, and product owners.
• Preparing user testing scripts and considering comprehensive scenarios for effective end-to-end testing.
• Providing first-line user support with analysis, issue resolution and recommendation.
• Participating and providing inputs into scrums with agile software development and business teams to contribute to building the right solution.
• Participating in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release.

In addition to “job expertise,” prerequisites include skills in conflict management, multi-tasking, problem solving, change management, teamwork and interpersonal skills, and communication skills.

The annual salary range is $99,008 to $120,390, and the applicants are encouraged to respond promptly because “this recruitment may close at any time.”