Tech, Process Improvements Yield Results for State Agency
Challenged by Gov. Gavin Newsom to modernize, and facing a looming federal deadline, one of the state's best-known agencies is seeing results from ongoing tech upgrades and resident engagement.
One of the state’s highest-profile agencies continues on schedule in deploying long-awaited technology and process improvements, and the efforts are yielding results in an ambitious ID initiative.
The California Department of Motor Vehicles (DMV) rolled out the ability to make field office payments via credit cards at three more locations,