ServiceNow is excited to announce they have recently launched the COVID-19 Customer Care Plan. The plan consists of 4 Community Apps to help manage complex emergency response workflows. These apps were used initially in response to the COVID-19 cases in Washington State and have since been modified so that we can roll out to ServiceNow's customers across the country. All of the apps are available on the ServiceNow App Store and are now available free of charge through September 30, 2020.. More details how to access the apps below:
The 4 apps consist of:
- Emergency Response Operations
- Emergency Outreach
- Emergency Self Reporting
- Emergency Exposure Mgmt
Emergency Response Operations - Helps state and local government agencies to optimize their resources in critical locations during emergencies such as the COVID-19 pandemic or other events. This workflow automates the role assignment and resource activation during the incident planning process.
Emergency Outreach - Enables employers to quickly notify employees of important information in the event of an emergency, such as COVID-19. Also provides a simple response interface for employees to self-report their health status to ensure employee safety and anticipate staffing gaps.
Emergency self-report - In contrast to email or phone reporting and manual data consolidation, Emergency Self Report provides a digital workflow that captures and automatically rolls up employee reporting data for analysis and action. Enables employees to notify their employer of their health status and workflow helps the employee safely return to work.
Emergency Exposure Management - Enables organizations to identify employees who may have been exposed to infectious diseases, such as the COVID-19 virus, by analyzing an impacted employee's meetings and locations.
For more information, please visit the links below:
- COVID-19 Customer Care Plan Site: https://www.servicenow.com/solutions/crisis-management.html
- Customer Care Blog: https://blogs.servicenow.com/2020/covid-19-customer-care-plan.html