COVID-19: Responding, Managing, and Leading During A Pandemic
- Security and Risk: Unfortunately, bad actors see the chaos that COVID-19 has caused as an opportunity. Security and Risk professionals need to stay ahead of threats to keep their organizations safe.
- Employee Experience: Public servants are trying to juggle personal concerns; a new working environment; and constantly evolving goals while staying productive. Organizations must acknowledge their needs and provide a clear vision to maintain moral
- Customer Experience (CX): COVID-19 creates a fast paced, constantly changing, environment. This makes strong CX more crucial than ever as Public Sector organizations race to engage residents and partners.
- Technology: Public Sector organizations need new tools quickly, but that doesn’t mean they can forget about longer-term IT strategy. CIOs need to find ways to identify technology that empowers employees while providing long-term organizational value
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Security and Risk
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How Employees Feel About Coronavirus Now: A PandemicEX Survey Update
Customer Success IS a Crisis Mitigation Strategy