COVID-19: Responding, Managing, and Leading During A Pandemic

The global COVID-19 pandemic is taking a heavy toll, not just on lives but world economies. We are all experiencing massive life changes that affect how we work and how every organization operates. At Forrester, we are committed to helping organizations, and their employees, whether the current storm and come out on the other side of this experience stronger. To help our State of California public servants, Forrester has provided links to relevant COVID-19 below. To maximize value, Forrester has targeted our content along four key areas:


  • Security and Risk: Unfortunately, bad actors see the chaos that COVID-19 has caused as an opportunity. Security and Risk professionals need to stay ahead of threats to keep their organizations safe.
  • Employee Experience: Public servants are trying to juggle personal concerns; a new working environment; and constantly evolving goals while staying productive. Organizations must acknowledge their needs and provide a clear vision to maintain moral
  • Customer Experience (CX): COVID-19 creates a fast paced, constantly changing, environment. This makes strong CX more crucial than ever as Public Sector organizations race to engage residents and partners.
  • Technology: Public Sector organizations need new tools quickly, but that doesn’t mean they can forget about longer-term IT strategy. CIOs need to find ways to identify technology that empowers employees while providing long-term organizational value

To access the content listed below, please go to No Forrester license is required for information contained on this page. Check back frequently as new content will be added as it becomes available.


If Forrester can be of any assistance, please do not hesitate to reach out to either Cindy Biando (916.952.1138 / or Aaron Nelson (530.363.5565 /

Security and Risk

Point/Counterpoint: The Ethics Of COVID-19 Phishing

Governance, Risk, And Compliance Platforms Support Innovation And Are Critical In Turbulent Times

Employers Are A Trusted Source Of Information About Coronavirus But Face Competition From Disinformation Campaigns

Coronavirus And Climate Change Reveal Systemic Risk For Third Parties

It’s Time To Dust Off Your Pandemic Plans

Employee Experience

How Employees Feel About Coronavirus Now: A PandemicEX Survey Update

Your Employees Need More Healthcare Options During The COVID-19 Pandemic

PandemicEX Survey: Half Of Workers Confident In Leaders

Coronavirus Forces Agencies To Rethink The Agency Employee Experience

Webinar: The Employee Experience Of A Pandemic

PandemicEX Results: Workers Uncertain That They Can Care For Ill Family Members

How Employees Feel About Coronavirus: Early Results From Forrester's PandemicEX Survey

How Employees Feel About Coronavirus: Early Results From Forrester's PandemicEX Survey

PandemicEX First Look: Just 43% Agree That Their Employer Has A Plan

Customer Experience (CX)

Consumer Reaction To COVID-19 Varies By Age, Income, And Location

Are Virtual Events The Right Move For You?

How To (Not) Conduct CX Surveys During The COVID-19 Crisis

A Snapshot Of US Consumers’ Attitudes And Behavior During COVID-19

Evaluate And Adjust Your VoC Program To Improve CX During COVID-19

Getting Digital CX Right Amid The Pandemic

Consumer Energy Drops On All Four Dimensions Amid COVID-19

Customer Success IS a Crisis Mitigation Strategy


Now Is A Counterintuitive But Ideal Time To Drive A Companywide Innovation Campaign

Quantifying Coronavirus (COVID-19) For The Technology Channel

Can AI Predict Global Pandemics Like The Coronavirus?

Agile, DevOps, And COVID-19

Forecasting In A Time Of Rapid Change: Tips For CIOs And Tech Vendor CEOs In Charting The COVID-19 Outlook

A Spike In Home Workers Raises MFA Resilience Questions

The Odds Of A Tech Market Decline In 2020 Have Just Gone Up To 50%

Essential Technology For Remote And Quarantined Employees During A Pandemic

Founded in 1983, Forrester Research, Inc. is an American-based, publicly traded (NASDAQ: FORR), independent research advisory firm that provides forward-thinking research and advice to leaders of public sector agencies. Forrester’s unique insights are grounded in annual surveys of more than 690,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Forrester offers a wealth of engagement strategies designed to i