Among the foremost missions of government is to improve the delivery of public services and meet the rising expectations of citizens.
Our research, based on a survey of global public service technology leaders, reveals that intelligent technologies are already playing a pivotal role in helping agencies achieve this mission—and expectations of future gains are high.
But our respondents are also pragmatic: Technology is only one part of a wider program of profound change where leadership, adaptability and skills will also play their part.
The time for experimentation, adoption and exploitation of intelligent technologies has begun.
TOP 3 BARRIERS TO IMPLEMENTATION OF INTELLIGENT TECHNOLOGIES
- Legacy Systems
- Lack of leadership support or understanding of potential
- Lack of internal skills or ability to hire