Among the foremost missions of government is to improve the delivery of public services and meet the rising expectations of citizens.

Our research, based on a survey of global public service technology leaders, reveals that intelligent technologies are already playing a pivotal role in helping agencies achieve this mission—and expectations of future gains are high.

But our respondents are also pragmatic: Technology is only one part of a wider program of profound change where leadership, adaptability and skills will also play their part.

The time for experimentation, adoption and exploitation of intelligent technologies has begun.

TOP 3 BARRIERS TO IMPLEMENTATION OF INTELLIGENT TECHNOLOGIES

  1. Legacy Systems
  2. Lack of leadership support or understanding of potential
  3. Lack of internal skills or ability to hire

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