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Enhancing Government While Strengthening Small Businesses: How Virtual Queueing is a Win-Win for Digital Transformation and Economic Development Efforts

Forward-thinking cities across the country – and the world – already rely on virtual queuing solutions to enable constituents to access crucial government services without waiting in line. These smart-scheduling technologies are a vital part of public sector digital transformation efforts, letting users place themselves in line virtually rather than crowding together in a long, frustrating queue.

Now, cities are leveraging virtual queuing not just to enhance the government experience, but also to streamline and improve the customer experience at local small businesses.

Watch this on-demand video to learn about an innovative new program from our partners at Whyline, which offers a virtual queuing software solution, that allows cities to take the smart-scheduling platform they’re already using and offer it for free to small businesses in their area.

With this unique public-private program, localities can invest in themselves while also investing in their small business ecosystem, helping the community thrive and bringing cities back stronger and more resilient in the post-pandemic economy.

On-demand Video


In 2015, Whyline was founded to help companies manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Built with hyper-automation and cloud computing, Whyline’s clients’ customers can see the live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf until they are to be seen