Business Challenge

Across the country, departments of motor vehicles (DMVs) face the challenge of upgrading legacy systems in the face of rapid technological advances, heightened security requirements and rising expectations from consumers, agency partners and other stakeholders.

The pressure is on. Customers expect DMVs to provide better, faster user experiences with increased interoperability and mobile support. This means integration with other agencies and external databases—from federal and criminal databases to commercial programs such as Allstate’s Drivewise. And in this mobile, data-sharing environment, security becomes even more critical, driving up both complexity and risk.

Adding to the challenge, DMVs don’t have the luxury of closing for renovations. System modernization demands the ability to update or replace aging systems seamlessly—without eroding customer experience on the front end. Fortunately, there is an answer.

Solution Overview

Replacing legacy systems in the face of digital disruption requires a balance of support, expertise and technological innovation. And that’s where CA Technologies shines.

Improved citizen services—even during upgrades. Whether it’s making a secure mobile payment or retitling a car with the swipe of a finger, APIs are the building blocks of true digital transformation. APIs let us put better services in the hands of citizens, reducing wait times in DMVs and enabling mobile delivery of services via the cloud. At CA, we use CA API Gateway to ensure that user experience is not only best-in-industry but also remains consistent—even while we’re upgrading your system and working toward broader modernization.

Increased interagency data sharing. DMVs serve more than consumers— and the demand for data sharing will only increase. Whether they’re sending real-time data to state troopers’ vehicles or pulling data from the Commercial Driver’s License Information Systems, DMVs require both speed and security. CA API Management with secure gateways is the answer, providing back-end service-oriented architecture (SOA) connectivity across databases, applications, mainframes and middleware to easily connect external data sources to SOA.

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