From Apple to Uber, digital darlings are disrupting their industries with platforms. These data-powered business models rely on others outside the company to create value for the business. It’s one of the most profound disruptive changes in the global macroeconomic environment since the Industrial Revolution—and it’s coming to a government near you.

Government as a platform is the foundation that allows government and non-governmental organizations to deliver next-generation public services. Government acts as an intermediary—orchestrating participants, facilitating collaboration, connecting people and providers, and ultimately, overseeing public service delivery models that will advance beyond what we can even imagine today.

While 89 percent of public service executives think it’s important to adopt platform-based business models, most underestimate the pace of change.


  • Data currency. Data is the foundation of public-private collaboration around service delivery, economic and social development, and innovation.
  • Connective tissue “the glue”. Common services, technology architecture and governance create efficiencies that streamline user experiences for one-door service.
  • Network effect. Consumers and producers collaborate in a virtual “marketplace,” creating value for each other, which means better outcomes for citizens and society.
  • Scale multiplier. Agencies scale impact without investment as organizations tap others’ skills, ideas and distribution networks—no ownership required.

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