Robotic process automation (RPA) operates like a virtual employee, reliably performing high-volume tasks and processes without requiring any attention, resulting in a range of efficiency and quality improvements over existing, more human-centric solutions. Typically, approximately 60% of an organization’s process activities can be addressed by RPA. These include:

  • High-volume processes
  • Repetitive tasks
  • Digital processes
  • Tasks with multiple steps
  • Tasks that require humans to interact between multiple digital interfaces (e.g., ERP software, email)
  • Processes that offer high-value potential from automation (e.g., service improvement, accuracy, efficiency)