THE CHALLENGE? FIXING APP ISSUES FAST
Great digital experiences are the core of customer loyalty and trust—and any disruptions to app performance can be disastrous to your business. Application developers often lack the tools and specialized knowledge to analyze the root cause of app health and performance issues and cannot afford to spend hours, or even days, resolving issues.The problem is, application issues can stem from any number of sources, like flaws in the code, network problems, application-layer attacks, spikes in bot traffic, and more.
Identifying the problem is just the first step. Process inconsistencies and delays between development and network teams bog down resolution times, all while customer satisfaction suffers.
THE KEY IS VISUALIZING THE ENTIRE DATA PATH
By putting proactive, self-service health and performance tools in place, you strip away red tape and costly delays. That empowers your teams to quickly diagnose and fix issues before an app is even deployed, or quickly thereafter.A comprehensive approach to troubleshooting should focus on:
- The ability to access all of data in the traffic path with rapid decryption to uncover actionable insights
- A way to easily visualize application health and performance in real time
- A baseline for each application, making it easier to detect anomalies
