In a digital world, challenges and opportunities emerge rapidly. Historically, governments have viewed their IT function as a cost center with little connection to the “business” of public service delivery. These days, IT is at the heart of how state and local governments are meeting citizens’ expectations and delivering public value. Yet, even as IT has become a strategic driver for public service organizations, many IT infrastructures and supporting processes are stuck in a bygone era. And, many CIOs are asking: How can we be agile and responsive in a digital world—while operating with outdated tools and approaches?