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Whyline - Archived Webinar: Transforming the airport experience

How Virtual Queuing and Appointment Setting Technologies can radically transform the Airport experience

As domestic air travel is bouncing back, so is a dreaded part of the airport experience: standing in line for security. But a new program at Seattle-Tacoma International Airport seeks to streamline wait times by offering digital reservations, or “virtual queuing,” for passengers to go through the TSA screening process. By allowing travelers to reserve a spot in line when they check in for their flight, the airport is increasing customer satisfaction and improving the user experience while also reducing congestion. The same smart-scheduling solution that’s transforming Sea-Tac is also being used by governments across the country to reduce wait times.

On May 25 at 10 a.m. PT / 1 p.m. ET, leading experts assembled to discuss the new passenger expectations and explore how virtual queuing technologies can increase satisfaction, eliminate wait times, and transform the traditional airport experience.

During this webinar, they discussed:

  • The latest passenger behaviors and expectations you need to know.
  • How Seattle-Tacoma International Airport implemented smart-scheduling technology.
  • How agencies of all kinds – including airports, seaports, border crossings and more – can leverage this technology to reduce congestion and make smarter decisions about staffing.
  • Where to start and what’s next for intelligent workflow technologies.

Click hear to listen to this webinar:
In 2015, Whyline Inc was founded to help companies manage the flow of people through the use of virtual queues and 'smart' appointment scheduling. Built with hyper-automation and cloud computing, Whyline's clients' customers can see the live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf until they are to be seen